Refund policy

Returns & Refunds

Kitstorack.com is the official website of the Kitstorack brand. Products featured on this website are purchased through Amazon, and Kitstorack.com does not directly process customer orders or payments.

Orders Placed on Amazon

If you purchased a Kitstorack product through Amazon, all order-related matters, including returns, refunds, cancellations, shipping, and payment issues, are handled through Amazon in accordance with the policies applicable to your order.

To request a return or refund, please visit Your Orders in your Amazon account and follow the instructions provided by Amazon.

Return eligibility, return windows, refund methods, and other conditions may vary depending on the product, seller, marketplace, and order.

Product Support

If you need help with product installation, dimensions, compatibility, missing parts, or general product questions, please contact us at:

info@kitstoracks.com

Please include your product name or ASIN and, when relevant, your Amazon order information so we can better assist you.

Important Notice

Kitstorack.com does not directly issue refunds for purchases completed through Amazon and does not control Amazon’s payment, shipping, return, or refund processes.

For the most current information regarding your order, please refer to Amazon and the terms applicable to your purchase.

Last updated: September 19, 2026